We’re hiring! Telephone Research position, Full-time or Part-time.

Based in Wotton-under-Edge, Gloucestershire, MRA Research specialises in the construction and building materials industries. We carry out business-to-business market research studies and develop databases of companies.

Our research involves telephone interviewing with the trade, for projects such as customer satisfaction, brand awareness and market trends. We also make thousands of outbound telephone calls a year to update our databases and grow our data services.

With this work increasing, we need to expand upon our friendly team!

We’re looking for full-time or part time telephone interviewers to start as soon as possible. Working hours are 9am-5.30pm, Monday to Friday.

Key requirements:

  • Experience in telephone calling preferable e.g. Contact/Call Centre Operative, Telephone Researcher, Telephone Customer Service Advisor/Executive
  • Confident and polite telephone manner
  • Able to ask questions quickly and clearly, and record answers accurately
  • Basic PC skills (especially web browsing)
  • Quick and accurate keyboard skills
  • Some familiarity with Word, Excel or Access preferred (not essential)
  • Strong team player with a positive attitude to new tasks and experiences

The company:

MRA Research is a fast-growing, multi-award winning, B2B market research agency based in Gloucestershire. Our team currently has a hybrid working approach, with flexibility to work from home. The office location is in Wotton-under-Edge, though we anticipate the successful candidate needing to be in the office 1-2 times per week, post training period.

We offer:

  • Salary: Competitive
  • 25 days holiday + bank holidays + Christmas Eve if it falls on a weekday.
  • Pension

To apply, or find out more, contact Robert Rigby on or 01453 521621.

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